Privacy policy

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Who are we?

The address of our website is: https://www.stralang.com

Data protection

Since May 25, 2018, the date of entry into force of the new General Data Protection Regulations (GDPR) aimed at giving European residents control over their personal data, this was an opportunity for us, as a language institute, to strengthen your confidence via more transparency regarding the processing and use of your personal data.

Thus, so that you can use the Stralang site with confidence, this privacy policy aims to transparently describe what data is processed by Stralang, how, and why.

At Stralang Institute, we have updated our privacy policy to make sure you understand how data is collected, what it is, what it is used for, and with whom we share it.

Our new privacy policy provides you with useful information on how you can express your preferences on the amount and nature of the information you share with us, the type and frequency of our exchanges.

We have made these updates following the entry into force in the European Union of new data protection regulations and are confident that they will help you understand the choices made. your disposition.

This privacy policy describes the privacy practices of the Stralang Institute applied to the data collected:

through our website managed by the institute and from which you access this declaration,
through our social networks, from which you access this statement,
by e-mail in HTML format indicating the link to this declaration and your exchanges with our institute,
when you book a course, through our institute, through a partner or in any other way and when you take courses with our institute,
through third parties, such as language institutes and travel agencies.

We generally refer to websites, applications, and social media under a common heading, “online services”, and include other means of communication under the heading of “services”. By using our services, you accept the conditions of this privacy policy.

“Personal data” is data that identifies you as an individual or is linked to an individual that can be identified.

When we communicate with you about your courses and your stay, we collect data within the framework of the legislation, such as:

last name,
kind,
address,
phone number,
email,
language preference,
date and place of birth,
nationality, passport, visa, or any other official identification document,
profession,
native country
itinerary, guided tour, or data related to activities.

In a more limited framework, we collect data in the following way:

Online services. We collect personal data when you book lessons from our website, when you contact us in general or about a promotional offer, when you post on our social networks, when you subscribe to a newsletter, participate in a survey or contest.
Customer service. We collect personal data when you make a telephone reservation, communicate by email, fax, or on an online chat or customer service platform.
Official partners. We collect personal data about companies when we enter into a partnership agreement and for third parties representing the Stralang Institute.
Commercial and educational partners. We collect personal data about companies and universities with which we have a partnership to provide courses and services. Agencies specializing in guided tours or travel, education services, accommodation structures are examples of commercial and educational partners. The business and educational partners are independent organizations of the Stralang Institute.
Other sources. We may collect personal data from other sources, such as third parties.

Use of personal data and other data:

We use personal and other data for the purpose of providing you with language courses and housing services, to develop new offerings and to protect Stralang Institute and our students as set out below. In some cases, we will ask you to provide personal data or other data directly to us. If you do not provide us with the requested data, or prohibit us from collecting this data, we may not be able to provide you with the requested service.

We will use your personal data and other data to manage our contractual relationship with you, while we have a legitimate interest in collecting it and/or complying with the following legal obligations:

Provide you with the services requested. We use personal data and other data to provide the services you request:

Facilitate reservations, payment, send administrative information, email confirmation or before your arrival, help you in your choice, of course, accommodation and your stay with the Stralang Institute and provide you with other related information to the region and the accommodation requested.

Completing your reservation and stay, for example, during payment, to ensure that the accommodation and courses of your choice are available, and to provide you with associated customer service.

For our electronic invoice sending system. When you provide us with an email address for a reservation, we use that address to send you a copy of your invoice. If you make a reservation with your email address for someone else, that person’s invoice will also be sent to you. You can opt-out of sending the invoice by email and request a paper version by writing to contact@stralang.com

Customize the services according to your personal preferences. We use personal and other data to personalize the service we offer you and to improve your experience, when you contact or attend our institute, use our accommodation services or online services to:

Personalize your experience according to your personal preferences.
Present your tailor-made offers based on your preferences.

To communicate with you regarding goods and services according to your personal preferences. We use personal data and other data to:

Send you commercial and promotional offers, as well as newsletters, satisfaction surveys, marketing research, or quality surveys.
Contests, activities, events, and promotional offers. We use personal and other data to enable you to participate in contests and promotional offers and to manage these activities. Some of these activities include additional rules regarding how we use and transmit your personal data. We encourage you to read these rules carefully.

Transmission of your personal data and other data:

Our goal is to provide you with top-quality language training and tailored hospitality and services. We, therefore, share your personal data and other data with:

The Stralang Institute. We share your personal and other data with the Stralang team, for the purposes described in this privacy policy, i.e. to provide and personalize language courses and our services, to communicate with you, and to perform our business goals. The Stralang Institute is the party responsible for the management of common personal data. We share your personal and other data to process and finalize your reservations, for your accommodation or required transport services.

• Our commercial and strategic partners. We share personal and other data with certain business partners who provide goods, services, and offers that enhance your experience with us. This sharing allows us, for example, to provide you with a single provider when purchasing programs including language courses and services related to your stays, such as means of transport, airport pick-up service, rental vehicle, and accommodation.
• Service providers. We provide personal and other data to third-party service providers for the purposes described in this privacy policy. For example, companies providing a website hosting service, or an email server, data analysis, payment and order processing, IT and related technology, customer service, marketing, auditing, and other services.

To refuse the transmission of personal data and other data:


If you do not want us to keep personal data and other data related to your reservation, contact us by email at contact@stralang.com

Official website – European Commission

Use of personal data collected

Comments

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

Media

If you are a registered user and upload images to the website, we recommend that you avoid uploading images containing EXIF ​​GPS coordinate data. Visitors to your website can download and extract location data from these images.
Contact Forms

Cookies

If you leave a comment on our site, you will be offered to save your name, email address, and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.

By modifying or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after a day.

Content embedded from other sites

Articles on this site may include embedded content (eg videos, images, articles, etc.). The content embedded from other sites behaves the same as if the visitor were to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

We record the web pages, products that you visit, or search on our website with Google Analytics. This allows us to offer you products that may be of interest to you. We do not sell this data to a third party under any circumstances.

Use and transmission of your personal data

All the data recorded by our website can be used internally to offer you more content that may be of interest to you. We do not pass on or resell your personal data.

How long is your data stored

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, edit, or delete their personal information at any time (except their username ice). Site managers can also view and edit this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal, or security reasons.

Transmission of your personal data

Visitor comments can be verified using an automated spam detection service.

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